COVID-19

ACR Group has always been committed to ensuring the very highest standards of cleanliness. Today, hygiene matters more than ever – and ACR Group is standing by that commitment, with the Complete Clean Pledge.

With customer and employee safety the number-one priority, the company is pledging to go above and beyond its already rigorous cleaning protocols, with strict sanitizing procedures and comprehensive rules on social distancing

SAFETY-AT THE RENTAL COUNTER

Following guidance from national health agencies and the World Health Organization, ACR Group has implemented new procedures designed to minimize risk in its cars, premises and shuttle buses.

Those procedures include:

• A strict limit on staff numbers in any location
• A full set of rules about social distancing
• Frequent hand washing
• Frequent disinfecting of the surfaces that people touch, including counters, phones, tablets, payment devices and door handles throughout    the premises
• Minimising interaction with customers
• Recommending/requiring all staff to wear face masks, in line with local government policy
• One-way flows and limits on passenger numbers on the company’s shuttle buses
• Use of disinfectants in the cleaning and sanitisation of all ‘high-touch areas’ on those buses: baggage racks, door handles, seat backs, etc.

Many office staff is working from home – and all staff is well aware of the need to stay home if they’re feeling ill.

Safety – in the car

ACR Group staffs have always followed a formal training programme, but the company knows that in today’s environment, cleanliness is even more critical. After every rental, every car is thoroughly cleaned: vacuumed, wiped down and sanitized with disinfectant.

They’re particularly careful to disinfect the ‘high-touch points’ in each car: steering wheel, seat belts, door handles, dashboard, gearstick, etc. (see below).

And if they think a car might have been exposed to the virus, ACR Group has measures in place to isolate and quarantine it immediately.

Flexibility – during your rental

If you know or suspect that you’ve come into contact with Coronavirus while you have the car, please contact ACR Group, who will let you know what steps to take

The Complete Clean Pledge

After every rental, every car gets the full treatment, using disinfectant that meets leading health authority requirements. The parts of the car that are touched the most are sanitized the most carefully.